Frequently Asked Questions (FAQs)

Here you will find the questions we get asked the most on a daily basis. If for whatever reason you can’t find the answer your’re looking for, please do not hesitate to contact us and we will be more than happy to help.

How should I format a USB stick?

USB sticks should be formatted on a Windows based PC to FAT32. Arrange your tracks in Folders as this will allow for easy navigation. Formatting on an Apple computer may not be successful.

What is the difference between ‘Adapted technology’ and ‘built for purpose’?

Built for Purpose means exactly that. Where users have impairments that mean a main-stream product is inaccessible we believe that the only way to provide a fully-functioning alternative is to design it from scratch. This is far more challenging from both a technical and commercial perspective but means we are not compromising on products.

Adapted technology will nearly always mean some level of compromise by the nature of the process.

“Don’t put handlebars on a monkey and tell me it’s a motorcycle”

All Kings products are Built for Purpose.

What formats are supported?

  • Sovereign and Sonic - .wav and .mp3
  • Sovereign 2 and Sonic 2 - .wav and .mp3
  • Solo - .wav and .mp3

Can I play back other audio formats?

To play back other formats you need to first convert them to either .mp3 or .wav.

What are the criteria for VAT exemption?

HMRC states that “Customers with a physical or mental impairment which has a long-term and substantial adverse effect upon their ability to carry out everyday activities” will be eligible for zero-rated VAT providing that the goods are for their personal or domestic use and the goods and services are eligible to be supplied at the zero rate.

So if you are buying a product that the designers have deemed eligible to be sold exempt of VAT for qualifying customers (such as the Sovereign and Sonic players) and it is being purchased for the personal use (not for commercial or business use) of someone who is ‘chronically sick or disabled’ you may choose to not pay the VAT. The Government requires that customers fill in a simple declaration setting out the nature of their disability and/or chronic or terminal illness. We do not require any proof of your disability or a doctor’s letter; however, it is an offence to falsely claim that you or someone you are buying for is eligible for VAT relief. It is also an offence if you claim VAT relief for a business unless you are a registered charity.

Please fill in the self-declaration box at checkout, we will do the rest.

Please note that shipping costs do not come under VAT relief, and the change in price will be taken from the individual items, not the overall cost of your basket.

VAT is an EU tax, and therefore not applicable to international customers. If your billing and shipping addresses are outside of the UK, VAT will be automatically removed at the checkout.

This does not constitute legal advice.

Please see HMRC guidelines

What is Articles for the Blind postage?

Articles for the Blind scheme is a free, Royal Mail 1st Class or International Standard service designed to support blind and visually impaired people as well as the charities that work hard to improve their lives. It works by waiving all costs for sending:

  • books, printed materials, letters, relief maps
  • audio and electronic media
  • equipment such as magnifiers and mobility aids

Please see Royal Mail guidelines

Are all USB sticks the same quality?

Simply put no. There is a huge variation in quality of memory in an aggressive global market. Many suppliers use vague and often meaningless terms such as ‘grade 1’ or ‘grade a’, these have no formal definition and are often used to disguise true quality of the product.

All memory chips start out as a round wafer. The wafer is then tested and if the overall performance meets the required standard the chips are called ‘Good die’ as are then cut-out into individual memory chips with a die-cutter. The sectors that fail are marked with ink (‘dye’) and called ’Dye marked’. Often chips that fail at their designed capacity (for example 16GB) can be downgraded and used for a lower capacity such as 4GB or 8GB. These are now secondary-market chips and whilst can legitimately be sold as branded memory are very rarely declared as such, misleading the customer that they are buying top grade memory.

So, there are only really two grades of memory chips:

  1. ‘Good die’ – these are original, top-grade memory from high performing wafers from big Brand manufacturers. These have not been downgraded to be utilised as a lower capacity chips due to high sector failure rates.
  2. Everything else including ‘Dye marked’ (‘Dye’, not ‘Die’ just in case this subject was not confusing enough).

The global memory market is large and fluid. Pricing for products is normally similar for comparative qualities. If a product is half the price it is very unlikely to be the same quality.

Kings source and manufacturer our own memory sticks from one of the worlds top suppliers. Our top-grade sticks only use good die branded chips, cut directly from the wafer in the factory. Without this level of visibility, it is nearly impossible to guarantee quality.

Kings recently performed an investigation after a large, well-known European supplier was offering our customers allegedly ‘Grade A’ branded memory at a below market price. When we looked into the actual chips being offered, we were supplied with 16 memory-chip part-numbers. On investigation it turned out that 15 of the 16 chips listed were all downgraded chips (dye marked).

Can I buy a replacement power supply or battery?

Yes please click here and search for the correct accessory.

Why are your colours black and yellow?

Whilst there is not one perfect solution after much research we have settled on black and yellow as the colours that provide the best overall legibility for most partially sighted people.

Do you do discount for volume purchases?

If you are a trade or charity customer bulk discounts should be visible where applicable on individual products. Once you have registered with us on the website please let us know if you are trade and we will set up your account accordingly. For any other questions please contact us here.


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