Frequently Asked Questions (FAQs)

Here you will find the questions we get asked the most on a daily basis. If for whatever reason you can’t find the answer your’re looking for, please do not hesitate to contact us and we will be more than happy to help.

What are the criteria for VAT exemption?

HMRC states that “Customers with a physical or mental impairment which has a long-term and substantial adverse effect upon their ability to carry out everyday activities” will be eligible for zero-rated VAT providing that the goods are for their personal or domestic use and the goods and services are eligible to be supplied at the zero rate.

So if you are buying a product that the designers have deemed eligible to be sold exempt of VAT for qualifying customers (such as the Sovereign and Sonic players) and it is being purchased for the personal use (not for commercial or business use) of someone who is ‘chronically sick or disabled’ you may choose to not pay the VAT. The Government requires that customers fill in a simple declaration setting out the nature of their disability and/or chronic or terminal illness. We do not require any proof of your disability or a doctor’s letter; however, it is an offence to falsely claim that you or someone you are buying for is eligible for VAT relief. It is also an offence if you claim VAT relief for a business unless you are a registered charity.

Please fill in the self-declaration box at checkout, we will do the rest.

Please note that shipping costs do not come under VAT relief, and the change in price will be taken from the individual items, not the overall cost of your basket.

VAT is an EU tax, and therefore not applicable to international customers. If your billing and shipping addresses are outside of the UK, VAT will be automatically removed at the checkout.

This does not constitute legal advice.

Please see HMRC guidelines

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